Terms and Conditions
Terms and Conditions
This page and the documents clearly displayed on this page set out information about us and when we sell you any products or services ("products") displayed on our website ("our website") The legal terms and conditions (hereinafter referred to as "terms") under which it is based.
This clause applies to any contract between us to sell you goods (hereinafter referred to as "contract"). Please read these terms carefully before ordering any goods on our website, and make sure that you have understood the meaning of these terms. Please note that by ordering any of our products, you agree to be bound by these terms and other documents expressly stated in these terms.
Before you place an order, you will be asked to confirm your acceptance of these terms. If you refuse to accept these terms, you will not be able to order any goods from our website. You should print a copy of these terms or save it on your computer for future reference.
1. About us
1.1 We operate the website autobot.im. We are AutoBot Co., Ltd., a company incorporated in the People’s Republic of China (hereinafter referred to as "China" and for the purpose of these terms only, excluding Hong Kong Special Administrative Region, Macau Special Administrative Region and Taiwan) (Unified Social Credit Code:914403003266581958)
1.2 If you need to contact us, please refer to the Contact Us page.
2. Our products
2.1 The product pictures on our website are for visual illustration purposes only. Although we have tried our best to accurately display the color, we cannot guarantee that the color display of your computer can accurately reflect the color of the product. There may be slight color difference between your product and these pictures.
2.2 Although we have made every effort to achieve as much accuracy as possible, all sizes, weights, capacities, dimensions and measurement data shown on our website may have tolerances.
2.3 The packaging of the product may be different from the packaging shown on our website.
2.4 All products shown on our website will only be sold while stocks last. If the goods you ordered are out of stock, we will notify you as soon as possible and we will not process your order.
3. Use our website
3.1 Your use of our website is governed by the "Privacy Policy". Please take the time to read the above regulations, as they also include important terms that apply to you.
4. How we use your personal information
4.1 We only use your personal information in accordance with our "Privacy Policy". Please take the time to read this policy as it contains important information that applies to you.
4.2 If you need to inquire, correct, delete your personal information or need to cancel your account, please refer to the relevant provisions of our "Privacy Policy". You can also contact us according to the contact information in Article 19 below. We try our best to give you control, but there may be some exceptions, for example, we may need to save relevant information for legal reasons. In response to some of your requirements, we also need to confirm your identity before acting in accordance with the requirements.
5. If you are a consumer
Article 5 below applies only if you are a consumer.
5.1 If you are a consumer, you should have the appropriate civil capacity to purchase goods from our website.
5.2 As a consumer, if the product is defective or does not match the description, you have legal rights in accordance with the "Consumer Rights Protection Law of the People's Republic of China. Nothing in this clause affects these legal rights.
6. If you are a corporate customer
Only when you are a corporate customer, can the following Article 6 apply.
6.1 If you are not a consumer, you should confirm that you have the right to use our website to purchase goods on behalf of the company you represent.
6.2 These terms and any documents expressly stated in these terms constitute the entire agreement between you and us, which replaces and abolishes all previous agreements, promises, guarantees, guarantees, declarations and understandings between us on the subject matter (whether it is Written or oral).
6.3 You have acknowledged that when signing this contract, you did not rely on any statement, statement, guarantee or guarantee (whether made accidentally or due to negligence) that is not listed in this clause or any document expressly mentioned in this clause .
6.4 You and I have agreed that neither of us has any claims based on any unintentional or negligent false statement or negligent false statement based on any statement in this contract.
7. How to conclude the contract
7.1 Our order process allows you to check and correct any errors before submitting an order to us. Please take the time to read and check the order on each page of the ordering process.
7.2 After placing an order, you will receive a notification from us confirming that we have received your order. But please note that this does not mean that your order has been accepted. We only accept your order under the circumstances described in Article 7.3 below.
7.3 We will send you a notice confirming that the goods have been shipped (hereinafter referred to as "shipping confirmation"), thereby confirming to you that we have accepted your order. The contract between the two parties will only take effect after we send you a shipping confirmation. However, when you, as a consumer, need to place an order and pay for the goods for daily consumption, after your payment is successfully paid, the contract between you and us on the part of the goods that has been paid for the goods will be established.
7.4 If we are unable to provide you with goods (for example because the goods are out of stock or no longer in production, or because of price errors on our website, as described in Article 11.5 below), we will notify you as soon as possible and we will not process your order . If you have paid for the goods, we will refund the full amount as soon as possible.
8. As a consumer's right to return and refund
Article 8 applies only if you are a consumer.
8.1 If you are a consumer, you have the right to cancel the contract within the time limit described in Article 8.2 below. This means that within this period, if you change your mind or decide that you do not want to buy a product for any other reason, you can notify us to cancel the contract, and we will refund you.
8.2 Your legal right to cancel the contract shall begin when the contract between the parties is established. If the goods have been delivered to you, you have 7 days to cancel the contract and request a return. This period starts from the day you receive the goods.
8.3 If you exercise the right of cancellation, we will refund you the full price of the goods you have paid and any related delivery fees you have paid. We will process the refund as soon as possible, in any case within the following time (if the law provides otherwise, it will be implemented in accordance with the law):
a) If the goods have been delivered, 7 working days from the date we receive the returned corresponding goods; or
b) If no goods have been delivered, it will be 7 working days from the date we receive the notice of cancellation of this contract.
8.4 You must return the merchandise at your own expense after you notify the cancellation, with the original packaging and order label, to ensure that you get the delivery receipt to keep it on file. Please note that if you fail to properly package the goods to avoid damage during delivery, or fail to properly store the goods, we may not be able to accept returns. In addition, after receiving the goods (in a non-destructive state), we will refund the full purchase price to the bank card or other purchase method you used for the purchase. Please confirm the return address with the customer service staff.
8.5 If you are buying a service instead of a product, the above content of this Article 8 does not apply.
8.6 As a consumer, if the product is defective or does not match the description, you have legal rights to this. Nothing in this clause affects these legal rights.
9. Delivery
9.1 Please check the estimated delivery date of the goods you ordered through the logistics information listed in the delivery confirmation.
9.2 When we deliver the goods to the address you provided, the delivery will be declared complete.
9.3 After the delivery is completed, you will be responsible for the goods (including related risks).
9.4 After the delivery is completed and we have received the payment in full (including all related delivery fees), you will have the ownership of the goods.
9.5 Please note that there are a small number of postal codes (usually in remote rural areas) that we cannot deliver within the specified time frame. For more details, please refer to the shipping exceptions section. If you have any questions about the order, please contact [service@vgoapp.com].
9.6 We only accept orders with a delivery address in [Mainland China, excluding Hong Kong, Macao, Taiwan and overseas]. If there is enough stock, orders placed before 1 pm from Monday to Friday will be distributed on the same day.
10. Price
10.1 The prices of the goods are as shown in the quotations on our website from time to time. We will do all reasonable attention to ensure that the price of the product is accurate at the time of publication. However, if you find that the price of the goods you ordered is wrong, please refer to the following section 10.5 to see what measures should be taken in this case.
10.2 The price of our goods may change from time to time, but the price change will not affect any orders that we have confirmed through shipping confirmation.
10.3 The price of goods includes value-added tax (if applicable), and the value-added tax rate shall be the relevant current tax rate in China when the goods are purchased. However, if the value-added tax rate changes between the date of your order and the date of delivery, we will adjust the value-added tax you need to pay, unless you have paid the full price of the goods before the change of the value-added tax rate takes effect.
10.4 The price of the product does not include any applicable delivery fees. Our delivery fee is quoted as [Free Shipping].
10.5 A large number of products are online on our website. Despite our reasonable efforts, there is always the possibility that some of the products on our website may be incorrectly quoted. If we find that the price of the product is incorrect, we will notify you and allow you to choose to continue to purchase the product at the exact price or cancel the order. We will not process your order until we receive your instructions. If we are unable to contact you through the contact information you provided during the order processing, we will treat the order as having been cancelled and notify you in writing. Please note that if the pricing is clearly wrong, and you should be able to reasonably believe that the price is incorrectly priced, we do not need to provide you with the goods at the wrong (lower) price.
11. Payment
11.1 You must use the following method of payment: Alipay or other payment methods available on our website from time to time.
12. Our responsibilities (if you are a business)
Article 12 applies only if you are a corporate customer.
12.1 We provide products for your company's internal use only, and you agree that you will not use the products for any resale purposes. If we have reasonable grounds to believe that your purchase is not for internal use only, or will be used for resale, or there are other illegal matters, we reserve the right to refuse or cancel your order.
12.2 For the following situations, we will not limit our liability in any way:
1. Causes your personal injury; or
2. Due to our deliberate or gross negligence caused your property loss.
12.3 Except as otherwise provided in Article 12.2, under no circumstances will we be liable to you for the following matters arising from or related to the contract, whether it is contract, tort (including negligence), breach of legal obligation or other:
1. Loss of profits, sales, business or income;
2. Loss or damage of data, information or software;
3. Loss of business opportunities;
4. Loss of expected cost savings;
5. Loss of goodwill; or
6. Any indirect or consequential loss.
12.4 Except as otherwise provided in Articles 12.2 and 12.3, our overall liability to you (whether contract, tort (including negligence), breach of legal obligation or other) for other losses arising from or related to the contract Under no circumstances should it exceed the purchase price of the goods.
12.5 Unless expressly agreed otherwise in these terms, we have not made any declarations, guarantees or promises regarding the goods. Any statement, condition or guarantee that is implied or added to this clause due to laws, administrative regulations or other terms is excluded to the maximum extent permitted by law. In particular, we are not responsible for ensuring that the product is suitable for your purpose.
13. Our responsibility (if you are a consumer)
Article 13 only applies if you are a consumer.
13.1 If we fail to comply with this clause, we will be responsible for the loss or damage you suffer (foreseeable results caused by our violation of this clause or our negligence), but we are not responsible for any unforeseen loss or damage. If the loss or damage is obviously the result of our breach of contract, or we both anticipated when signing the contract, it is considered to be foreseeable.
13.2 We provide goods for family or private use only. You agree not to use the goods for any commercial, business or resale purposes, and we are not responsible for any loss of profit, business loss, business interruption or loss of business opportunity. If we have reasonable grounds to believe that your purchase is not for household or private use, or will be used for commercial, business, or resale, or there are other illegal matters, we reserve the right to refuse or cancel your order.
13.3 For the following situations, we will not exempt or limit our liability in any way:
1. Causes your personal injury; or
2. Due to our deliberate or gross negligence caused your property loss.
14. Events beyond our control
14.1 We are not responsible or liable for our failure to perform or delay in performing any of the obligations under the contract due to events beyond our control. Events beyond our control are as defined in Article 14.2.
14.2 An incident beyond our control refers to any behavior or event beyond our reasonable control, including but not limited to third-party strikes, suspension of business or other labor actions, civil disturbances, riots, aggression, terrorist attacks or threats of terrorist attacks, wars (whether or not Public declaration of war) or war threats or war preparations, fires, explosions, storms, floods, earthquakes, subsidence, infectious diseases or other natural disasters, or failures of public or private telecommunications networks, or the inability to use shipping, air, automobile transportation or other Public or private transportation.
14.3 If there is an event beyond our control that affects the performance of our obligations under the contract:
1. We will contact you as soon as reasonably possible to notify you of this situation; and
2. Our obligations under the contract will be suspended, and the time for fulfilling our obligations will be extended. The extended time is the duration of events beyond our control. If an event beyond our control affects our delivery of goods to you, we will arrange a new delivery date with you after the event is over.
15. Communication between the two parties
15.1 If we refer to "written" in these terms, this includes email.
15.2 If you are a consumer:
If you want to contact us in writing for any other reason, you can send an email You can also contact us through our customer service hotline.
15.3 If we must contact you or issue a letter to you
This page and the documents clearly displayed on this page set out information about us and when we sell you any products or services ("products") displayed on our website ("our website") The legal terms and conditions (hereinafter referred to as "terms") under which it is based.
This clause applies to any contract between us to sell you goods (hereinafter referred to as "contract"). Please read these terms carefully before ordering any goods on our website, and make sure that you have understood the meaning of these terms. Please note that by ordering any of our products, you agree to be bound by these terms and other documents expressly stated in these terms.
Before you place an order, you will be asked to confirm your acceptance of these terms. If you refuse to accept these terms, you will not be able to order any goods from our website. You should print a copy of these terms or save it on your computer for future reference.
1. About us
1.1 We operate the website autobot.im. We are AutoBot Co., Ltd., a company incorporated in the People’s Republic of China (hereinafter referred to as "China" and for the purpose of these terms only, excluding Hong Kong Special Administrative Region, Macau Special Administrative Region and Taiwan) (Unified Social Credit Code:914403003266581958)
1.2 If you need to contact us, please refer to the Contact Us page.
2. Our products
2.1 The product pictures on our website are for visual illustration purposes only. Although we have tried our best to accurately display the color, we cannot guarantee that the color display of your computer can accurately reflect the color of the product. There may be slight color difference between your product and these pictures.
2.2 Although we have made every effort to achieve as much accuracy as possible, all sizes, weights, capacities, dimensions and measurement data shown on our website may have tolerances.
2.3 The packaging of the product may be different from the packaging shown on our website.
2.4 All products shown on our website will only be sold while stocks last. If the goods you ordered are out of stock, we will notify you as soon as possible and we will not process your order.
3. Use our website
3.1 Your use of our website is governed by the "Privacy Policy". Please take the time to read the above regulations, as they also include important terms that apply to you.
4. How we use your personal information
4.1 We only use your personal information in accordance with our "Privacy Policy". Please take the time to read this policy as it contains important information that applies to you.
4.2 If you need to inquire, correct, delete your personal information or need to cancel your account, please refer to the relevant provisions of our "Privacy Policy". You can also contact us according to the contact information in Article 19 below. We try our best to give you control, but there may be some exceptions, for example, we may need to save relevant information for legal reasons. In response to some of your requirements, we also need to confirm your identity before acting in accordance with the requirements.
5. If you are a consumer
Article 5 below applies only if you are a consumer.
5.1 If you are a consumer, you should have the appropriate civil capacity to purchase goods from our website.
5.2 As a consumer, if the product is defective or does not match the description, you have legal rights in accordance with the "Consumer Rights Protection Law of the People's Republic of China. Nothing in this clause affects these legal rights.
6. If you are a corporate customer
Only when you are a corporate customer, can the following Article 6 apply.
6.1 If you are not a consumer, you should confirm that you have the right to use our website to purchase goods on behalf of the company you represent.
6.2 These terms and any documents expressly stated in these terms constitute the entire agreement between you and us, which replaces and abolishes all previous agreements, promises, guarantees, guarantees, declarations and understandings between us on the subject matter (whether it is Written or oral).
6.3 You have acknowledged that when signing this contract, you did not rely on any statement, statement, guarantee or guarantee (whether made accidentally or due to negligence) that is not listed in this clause or any document expressly mentioned in this clause .
6.4 You and I have agreed that neither of us has any claims based on any unintentional or negligent false statement or negligent false statement based on any statement in this contract.
7. How to conclude the contract
7.1 Our order process allows you to check and correct any errors before submitting an order to us. Please take the time to read and check the order on each page of the ordering process.
7.2 After placing an order, you will receive a notification from us confirming that we have received your order. But please note that this does not mean that your order has been accepted. We only accept your order under the circumstances described in Article 7.3 below.
7.3 We will send you a notice confirming that the goods have been shipped (hereinafter referred to as "shipping confirmation"), thereby confirming to you that we have accepted your order. The contract between the two parties will only take effect after we send you a shipping confirmation. However, when you, as a consumer, need to place an order and pay for the goods for daily consumption, after your payment is successfully paid, the contract between you and us on the part of the goods that has been paid for the goods will be established.
7.4 If we are unable to provide you with goods (for example because the goods are out of stock or no longer in production, or because of price errors on our website, as described in Article 11.5 below), we will notify you as soon as possible and we will not process your order . If you have paid for the goods, we will refund the full amount as soon as possible.
8. As a consumer's right to return and refund
Article 8 applies only if you are a consumer.
8.1 If you are a consumer, you have the right to cancel the contract within the time limit described in Article 8.2 below. This means that within this period, if you change your mind or decide that you do not want to buy a product for any other reason, you can notify us to cancel the contract, and we will refund you.
8.2 Your legal right to cancel the contract shall begin when the contract between the parties is established. If the goods have been delivered to you, you have 7 days to cancel the contract and request a return. This period starts from the day you receive the goods.
8.3 If you exercise the right of cancellation, we will refund you the full price of the goods you have paid and any related delivery fees you have paid. We will process the refund as soon as possible, in any case within the following time (if the law provides otherwise, it will be implemented in accordance with the law):
a) If the goods have been delivered, 7 working days from the date we receive the returned corresponding goods; or
b) If no goods have been delivered, it will be 7 working days from the date we receive the notice of cancellation of this contract.
8.4 You must return the merchandise at your own expense after you notify the cancellation, with the original packaging and order label, to ensure that you get the delivery receipt to keep it on file. Please note that if you fail to properly package the goods to avoid damage during delivery, or fail to properly store the goods, we may not be able to accept returns. In addition, after receiving the goods (in a non-destructive state), we will refund the full purchase price to the bank card or other purchase method you used for the purchase. Please confirm the return address with the customer service staff.
8.5 If you are buying a service instead of a product, the above content of this Article 8 does not apply.
8.6 As a consumer, if the product is defective or does not match the description, you have legal rights to this. Nothing in this clause affects these legal rights.
9. Delivery
9.1 Please check the estimated delivery date of the goods you ordered through the logistics information listed in the delivery confirmation.
9.2 When we deliver the goods to the address you provided, the delivery will be declared complete.
9.3 After the delivery is completed, you will be responsible for the goods (including related risks).
9.4 After the delivery is completed and we have received the payment in full (including all related delivery fees), you will have the ownership of the goods.
9.5 Please note that there are a small number of postal codes (usually in remote rural areas) that we cannot deliver within the specified time frame. For more details, please refer to the shipping exceptions section. If you have any questions about the order, please contact [service@vgoapp.com].
9.6 We only accept orders with a delivery address in [Mainland China, excluding Hong Kong, Macao, Taiwan and overseas]. If there is enough stock, orders placed before 1 pm from Monday to Friday will be distributed on the same day.
10. Price
10.1 The prices of the goods are as shown in the quotations on our website from time to time. We will do all reasonable attention to ensure that the price of the product is accurate at the time of publication. However, if you find that the price of the goods you ordered is wrong, please refer to the following section 10.5 to see what measures should be taken in this case.
10.2 The price of our goods may change from time to time, but the price change will not affect any orders that we have confirmed through shipping confirmation.
10.3 The price of goods includes value-added tax (if applicable), and the value-added tax rate shall be the relevant current tax rate in China when the goods are purchased. However, if the value-added tax rate changes between the date of your order and the date of delivery, we will adjust the value-added tax you need to pay, unless you have paid the full price of the goods before the change of the value-added tax rate takes effect.
10.4 The price of the product does not include any applicable delivery fees. Our delivery fee is quoted as [Free Shipping].
10.5 A large number of products are online on our website. Despite our reasonable efforts, there is always the possibility that some of the products on our website may be incorrectly quoted. If we find that the price of the product is incorrect, we will notify you and allow you to choose to continue to purchase the product at the exact price or cancel the order. We will not process your order until we receive your instructions. If we are unable to contact you through the contact information you provided during the order processing, we will treat the order as having been cancelled and notify you in writing. Please note that if the pricing is clearly wrong, and you should be able to reasonably believe that the price is incorrectly priced, we do not need to provide you with the goods at the wrong (lower) price.
11. Payment
11.1 You must use the following method of payment: Alipay or other payment methods available on our website from time to time.
12. Our responsibilities (if you are a business)
Article 12 applies only if you are a corporate customer.
12.1 We provide products for your company's internal use only, and you agree that you will not use the products for any resale purposes. If we have reasonable grounds to believe that your purchase is not for internal use only, or will be used for resale, or there are other illegal matters, we reserve the right to refuse or cancel your order.
12.2 For the following situations, we will not limit our liability in any way:
1. Causes your personal injury; or
2. Due to our deliberate or gross negligence caused your property loss.
12.3 Except as otherwise provided in Article 12.2, under no circumstances will we be liable to you for the following matters arising from or related to the contract, whether it is contract, tort (including negligence), breach of legal obligation or other:
1. Loss of profits, sales, business or income;
2. Loss or damage of data, information or software;
3. Loss of business opportunities;
4. Loss of expected cost savings;
5. Loss of goodwill; or
6. Any indirect or consequential loss.
12.4 Except as otherwise provided in Articles 12.2 and 12.3, our overall liability to you (whether contract, tort (including negligence), breach of legal obligation or other) for other losses arising from or related to the contract Under no circumstances should it exceed the purchase price of the goods.
12.5 Unless expressly agreed otherwise in these terms, we have not made any declarations, guarantees or promises regarding the goods. Any statement, condition or guarantee that is implied or added to this clause due to laws, administrative regulations or other terms is excluded to the maximum extent permitted by law. In particular, we are not responsible for ensuring that the product is suitable for your purpose.
13. Our responsibility (if you are a consumer)
Article 13 only applies if you are a consumer.
13.1 If we fail to comply with this clause, we will be responsible for the loss or damage you suffer (foreseeable results caused by our violation of this clause or our negligence), but we are not responsible for any unforeseen loss or damage. If the loss or damage is obviously the result of our breach of contract, or we both anticipated when signing the contract, it is considered to be foreseeable.
13.2 We provide goods for family or private use only. You agree not to use the goods for any commercial, business or resale purposes, and we are not responsible for any loss of profit, business loss, business interruption or loss of business opportunity. If we have reasonable grounds to believe that your purchase is not for household or private use, or will be used for commercial, business, or resale, or there are other illegal matters, we reserve the right to refuse or cancel your order.
13.3 For the following situations, we will not exempt or limit our liability in any way:
1. Causes your personal injury; or
2. Due to our deliberate or gross negligence caused your property loss.
14. Events beyond our control
14.1 We are not responsible or liable for our failure to perform or delay in performing any of the obligations under the contract due to events beyond our control. Events beyond our control are as defined in Article 14.2.
14.2 An incident beyond our control refers to any behavior or event beyond our reasonable control, including but not limited to third-party strikes, suspension of business or other labor actions, civil disturbances, riots, aggression, terrorist attacks or threats of terrorist attacks, wars (whether or not Public declaration of war) or war threats or war preparations, fires, explosions, storms, floods, earthquakes, subsidence, infectious diseases or other natural disasters, or failures of public or private telecommunications networks, or the inability to use shipping, air, automobile transportation or other Public or private transportation.
14.3 If there is an event beyond our control that affects the performance of our obligations under the contract:
1. We will contact you as soon as reasonably possible to notify you of this situation; and
2. Our obligations under the contract will be suspended, and the time for fulfilling our obligations will be extended. The extended time is the duration of events beyond our control. If an event beyond our control affects our delivery of goods to you, we will arrange a new delivery date with you after the event is over.
15. Communication between the two parties
15.1 If we refer to "written" in these terms, this includes email.
15.2 If you are a consumer:
If you want to contact us in writing for any other reason, you can send an email You can also contact us through our customer service hotline.
15.3 If we must contact you or issue a letter to you